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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.Is your company a factory or a trading company?

Our company is a factory that specializes in producing pressure level sensors, radar level sensors, temperature sensors, environmental sensors. Ours mission is to produce high-precision and high-stability sensors that can adapt to various harsh environments. Our CIPPUS devotes to saving energy and improving efficiency for social life and industrial production.

2.How many staff members are there in your company's R&D department? What are their respective professional qualifications?

Our R&D department comprises a highly qualified professional team, including engineers, designers, and product experts total 10 peoples. Two doctors, three masters, the rest have bachelor's degrees. Each member holds a degree in engineering, design, materials science, or a related field and has extensive experience in product development and innovation.

3.Can your company provide customization services for products, including customer logos?

Yes, we offer customization OEM/ODM services includes Logo printing, structure design, PCB customized, software programmable, packing customized for customers. We work closely with our clients to ensure their brand needs are met, while guaranteeing product quality and integrity.

4.How long does your company’s mold development take? Is there a mold fee? How much does it cost? Is a refund possible? How do I get a refund?

Mold development typically takes 4 to 6 weeks, depending on the complexity of the design. This process incurs mold costs, which vary depending on the specific mold specifications. In some cases, these costs may be refunded upon reaching a minimum order quantity. Refunds will be processed via the original payment method after order confirmation.

5.What certifications has your company obtained?

Our company has obtained multiple certifications, including ISO 9001 quality management system certification, ISO 14001 environmental management system certification, and CE, RoHs product safety certification. These certifications demonstrate our commitment to quality and our adherence to international standards.

6.What environmental protection standards does your company’s product comply with?

Our products have passed multiple environmental standard certifications, including RoHS (Restriction of Hazardous Substances Directive. We prioritize sustainability and ensure that our products are safe and harmless to consumers and the environment.

7.What is your company’s normal delivery time?

Our normal delivery time is generally 5 to 7 working days after order confirmation, depending on the product type and order quantity. We are committed to meeting our customers’ delivery deadlines and ensuring timely delivery.

8.Does your company have a minimum order quantity for its products? If so, what is the minimum order quantity?

Yes, all our products have a minimum order quantity (MOQ). The MOQ varies depending on the product, but it usually starts from 10pcs sample. Please contact us for specific details about the products you are interested in.

9.What are your company’s quality management processes?

Our quality control process comprises multiple stages, including raw material inspection, in-process quality checks, and final product testing. We strictly adhere to quality control in 36 steps to ensure that every product meets our high standards before being shipped to our customers.

10.What quality issues has your company encountered before? How were these issues resolved and improved?

In the past, we have encountered quality issues such as product defects in wiring, or sometimes structure. This phenomenon seldom happens. To address these problems, we implemented a comprehensive quality management system, conducted root cause analysis, and provided additional training for our employees with offer a 24 hours service for our customers. We also developed a continuous improvement plan to prevent recurrence and enhance overall product quality, deliver top-tier service to each and every customer.